Refunds and cancellation
Last updated 27 Oct 2026
What you buy
AstroAyana sells credits for questions answered in words, and reports. Both are digital and delivered on screen — see Delivery.
When no credit is used
- If Ayana can't answer a question — for example, lottery numbers, or whether an illness will be cured — no credit is used.
- If an answer fails because of an error on our side, its credit comes back to you automatically.
Cancel within 24 hours
You can cancel a purchase within 24 hours for a full refund, as long as none of its credits have been used — for a report, as long as the report hasn't been created yet. When you have more than one pack, your oldest credits are used first.
To cancel, email billing@astroayana.com with your order number.
Always refunded
- You were charged but didn't receive your credits or report, and we can't put it right within 24 hours.
- You were charged more than once for the same order.
Not refunded
- Credits that have been used, and reports that have been created.
- Credits that have expired — credits are valid for 3 months from purchase.
- A reading you disagree with. Astrology is interpretation, offered as tendencies, not verdicts — see the Disclaimer.
How refunds are paid
Refunds go back to the card, UPI account or bank you paid with, through our payment provider, Razorpay, within 5–7 working days of approval. If money left your account but the payment itself failed, your bank or Razorpay reverses it automatically, usually within the same time.
If paid readings end
If we decide to stop offering paid readings, we will stop selling credits straight away and give at least 30 days' notice on the site (and by email once you have an account). Your credits can be used until then. Credits have no cash value and are not refunded when the service ends — except that credits bought in the 30 days before we announce it are refunded for whatever is still unused when paid readings end.
Nothing renews
There are no subscriptions, so there is nothing to cancel later. Credits are valid for 3 months from purchase, and your oldest credits are used first.
Questions
Write to billing@astroayana.com, or see Contact.